eSoftware Professionals Home Page


Support Hours: Monday through Friday 7:15 AM to 4:00 PM Pacific Time

Response Time: For support requests submitted prior to Noon Pacific Time, we will attempt to contact the Authorized Support Requester within a four (4) hour period after the initial support request; however, this in no way guarantees contact or resolution of the issue within any specific time frame. Please remember other mission critical support requests may exist; we review all submitted requests and work on the most urgent as a priority. Our goal is to correct the most urgent issues first while still providing all of our clients with quality service and support.


How to Obtain Support:
 You can obtain support in the following methods (in preferred order):


An e-mail to support@esopro.com containing details about the issue and whom to contact is the preferred method as it auto generates a ticket in our support system and notifies our support team of the request. 


Support Lifecycle:
 eSoftware will support Microsoft Dynamics NAV and/or Ceres indefinitely. Support is provided regardless of if the product’s main stream support has expired.


Customer Support Contact:
 For non-customer support or support escalation, please contact:

  • Lorin Gibbs; loring@esopro.com; 503-608-3663


Frequently Asked Questions:

  • 1. Can I view my previous support requests?
  •     Our support system provides the ability to view your previous support requests.
  •     Please log in above to review your previous support requests.
  • 2. How do I determine the NAV/Ceres version?
  •     Your NAV/Ceres version can be determined by navigating to Help -> About Microsoft Dynamics NAV from the Application Menu. 
  •     The NAV version will be listed first, then the Ceres version will be listed next, followed by the version/build information. 
  •     Click HERE for detailed instructions.
  • 3. Who should I contact if I don't have contact information for my account manager?
  •     If you do not have contact information for your account manager, please contact William Hart:
  •     williamh@esopro.com; 503-608-3631.
  • 4. How do I order additional software/concurrent users?
  •     To order additional software/concurrent users, please contact William Hart; williamh@esopro.com; 503-608-3631.
  • 5. How do I export data to Word/Excel?
  •     Click HERE for instructions on exporting data to Word/Excel.
  • 6. How do I access the eSoftware secure FTP site (SFTP)?
  •     Click HERE for instructions on accessing our secure FTP site.
  • 7. How do I suggest improvements for Ceres?
  •     To suggest improvements to Ceres please contact William Hart; williamh@esopro.com; 503-608-3631.